Management Team

Bill Randall

Vice President

brandall@investigation-solutions.com

Bill has more than 30 years of experience as a Claims Adjuster, Investigator, Claims Manager and SIU Director. Bill has handled multi-line investigations for carriers and self-insured entities. At Liberty Mutual, he helped write their Commercial Market Suspicious Claim Investigations Manual and started their vendor management and provider fraud investigation programs. Bill has managed field investigation and contract SIU services for numerous regional and national carriers, self-insured businesses and for government agencies. 

Bill has served on multiple CA Dept. of Insurance anti-fraud committees and helped develop their medical provider fraud training programs. He represented the Governor’s anti-fraud committee, testifying on recommended legislation for the CA State Senate. Bill also chaired the CWCI Anti-Fraud Committee and had the honor of serving as the President of the El Dorado County, CA Chamber of Commerce. 

Bill has a BS in Business Administration from San Jose State University and an MBA from Amberton University. Bill holds Adjuster and Investigator licenses in multiple states and volunteers his time with the Denton County Sheriff’s Department in North Texas. 

Michelle Davenport

Investigations Manager

MDavenport@investigation-solutions.com

Michelle Davenport is a seasoned professional with over 35 years of investigative experience in the insurance industry as an Adjuster, Investigator and Manager. Michelle began her career working as a parole and probation officer for the State of Nevada. She then become an investigator at both State Farm Insurance and USAA where she was responsible for identifying suspicious claims, conducting detailed investigations as well as serving as a resource and assistant to company counsel. She has worked with local law enforcement and special task forces in the areas of medical fraud, organized activity, theft and property claims.

Michelle joined Investigation Solutions in 2012 as a SIU investigator and was promoted to Investigations Manager in 2014. Michelle oversees a team of Property and Casualty investigators in multiple states. She holds her bachelor’s degree in Criminal Justice.

Luis Duran

Investigation Manager

LDuran@investigation-Solutions.com

Luis joined Investigation Solutions in 2020, with more than 20 years of experience as an SIU Director and Naval Criminal Investigator. He continues to serve as a Reserve Officer in the United States Navy. Luis earned his MBA from USC in 2019. Luis manages Workers’ Compensation and field investigations.

George Bell

Investigation Manager

GBell@investigation-Solutions.com

A veteran in claims management, George has 30 years of experience as a Claims Adjuster, Investigator, Claims Manager and SIU Manager. He has extensive experience in managing claims investigation and litigation throughout the Southeast states. He graduated from Macon State College with a BA in Business Management.

George primarily handles auto claim investigation and vendor management.